Crisp
Customer SupportBusiness messaging platform with AI chatbot and team inbox for SMBs.
About Crisp
Crisp is a business messaging platform that brings together live chat, chatbots, email, WhatsApp and social media into one shared inbox. Its AI features include chatbot builder, shared inbox with collision detection and a knowledge base. A strong choice for small teams who want to handle customer conversations across multiple channels without fragmented tools.
Best Use Cases
- ✓Manage customer conversations from all channels in one place
- ✓Build a self-service chatbot with no code
- ✓Create a branded help centre and knowledge base
- ✓Triage and route support tickets as a small team
Pros & Cons
👍 Pros
- + Free plan includes 2 seats and basic live chat
- + Multi-channel inbox (chat, email, WhatsApp, social)
- + Built-in knowledge base and chatbot builder
- + Collision detection prevents double-replies in team inbox
👎 Cons
- − AI chatbot features require Pro plan
- − Knowledge base articles limited on free plan
- − Mobile apps less polished than web version
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