Tidio

Customer Support

AI chatbot and live chat for small business websites.

About Tidio

Tidio is an all-in-one customer communication platform for small businesses. It combines live chat, AI chatbots (powered by Lyro AI), email and Messenger in a single inbox. The AI chatbot can handle up to 70% of customer queries automatically. Easy to install on any website in minutes, with excellent integrations for Shopify, WordPress and other platforms.

Best Use Cases

✓Handle customer queries 24/7 with AI chatbot
✓Reduce support ticket volume with self-service answers
✓Convert website visitors with proactive chat triggers
✓Centralise all customer conversations in one inbox

Pros & Cons

👍 Pros

+ Generous free tier - 50 conversations/month
+ Lyro AI chatbot resolves up to 70% of queries
+ 5-minute installation on any website
+ Strong Shopify and WordPress integrations

👎 Cons

− Free tier limited to 50 conversations
− Advanced AI features require Lyro add-on ($25+/mo)
− Mobile app has some limitations vs desktop

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