Tidio vs Crisp
Select any two tools to compare side by side.
★ Higher Rated
Tidio
AI chatbot and live chat for small business websites.
FreemiumFree tier★ 4.7
Visit Tidio →Crisp
Business messaging platform with AI chatbot and team inbox for SMBs.
FreemiumFree tier★ 4.5
Visit Crisp →Feature Comparison
| Feature | Tidio | Crisp |
|---|---|---|
| Category | Customer Support | Customer Support |
| Pricing Model | Freemium | Freemium |
| Free Tier | Yes | Yes |
| G2 Rating | 4.7 / 5 | 4.5 / 5 |
| G2 Reviews | 1,472 | 867 |
Pros & Cons
Tidio
- ✓Generous free tier - 50 conversations/month
- ✓Lyro AI chatbot resolves up to 70% of queries
- ✓5-minute installation on any website
- ✓Strong Shopify and WordPress integrations
- ✗Free tier limited to 50 conversations
- ✗Advanced AI features require Lyro add-on ($25+/mo)
- ✗Mobile app has some limitations vs desktop
Crisp
- ✓Free plan includes 2 seats and basic live chat
- ✓Multi-channel inbox (chat, email, WhatsApp, social)
- ✓Built-in knowledge base and chatbot builder
- ✓Collision detection prevents double-replies in team inbox
- ✗AI chatbot features require Pro plan
- ✗Knowledge base articles limited on free plan
- ✗Mobile apps less polished than web version